Booking & Cancellation Policy

• To secure your appointment, a small $5 card verification fee is processed at the time of booking.
  This allows us to securely store your card details.
  This amount will be deducted from your final service payment.

• We do not accept bookings from anonymous callers or anyone who refuses to provide basic identification, to ensure a safe and comfortable environment for all clients and staff.

• We operate a 12-hour notice policy for cancellations or rescheduling on weekdays, and 24-hour notice on weekends.
  If you need to make a change, please contact our Calm Team:

• 📞 (+61) 0431 585 994
  📩 hello@calmtopia.com.au

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Late Cancellation & No-Show

• Less than 12 hours notice (24 hours weekends):
→ 50% of the service price will be charged

• Less than 1 hour notice or no-show:
→ 100% of the service price will be charged

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Late Arrival

If you arrive late, your treatment time may be reduced to avoid impacting the next client.
The full service fee will still apply.

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Therapist Availability

If your scheduled therapist becomes unavailable due to unforeseen circumstances, another qualified therapist may be assigned.
If we must cancel or reschedule, we will contact you as soon as possible.